Shipping policy
At Bluefish Ceylon, we aim to deliver your orders quickly, safely, and efficiently. Please read our shipping policy below for more details on how we handle deliveries.
Processing Time
All orders are processed within 1–3 business days after receiving your payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
Delivery times may vary depending on your location and the shipping method selected at checkout.
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Local (Sri Lanka): 2–5 business days
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International: 7–21 business days
Please note that delivery times may be affected by customs delays or other factors beyond our control.
Shipping Charges
Shipping costs are calculated at checkout based on your delivery address and package weight. We occasionally offer free shipping promotions, which will be clearly stated on our website.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery status online.
Customs and Import Duties
For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply. These charges vary by country and are not included in the product or shipping cost.
Undeliverable Packages
If an order is returned due to an incorrect address or failure to collect the parcel, the customer will be responsible for any reshipping costs.
Contact Us
If you have any questions about your shipment or need assistance with your order, please contact us at:
📧 info@bluefishceylon.com
📞 (Add your contact number here)