Refund policy

Last updated: 9 February 2026

Due to the nature of food products and hygiene regulations, we maintain a strict refund policy.

Returns

We do not accept returns or exchanges on food products once they have been opened or used.

Damaged or Incorrect Items

A refund or replacement may be considered if:

• The product arrives damaged
• You receive an incorrect item

To be eligible:

• Contact us within 24 hours of delivery
• Provide clear photos or videos of the product and original packaging
• Items must be unopened and unused

Refund Processing

• Approved refunds will be issued to the original payment method
• Processing times may vary and typically take 7–14 working days, depending on the payment provider

Order Cancellations

• Orders cannot be cancelled once dispatched
• Cancellation requests submitted before dispatch may be reviewed at our discretion

Contact Us

For assistance with orders, refunds, or general inquiries, please contact us at:

📧 sales@buefishceylon.com

📞 0776900964